HCA 459 week 4 DQ 2


Ashford 5: – Week 4 – Discussion 2

Motivation and Conflict Resolution


   Select either Option A or Option B and indicate in your post which option you   have selected.  

  In any organization, regardless of the industry, some level of conflict   and/or office bickering is inevitable and may have a damaging impact on   productivity and motivation or morale. However, it is the responsibility of   the manager to ensure that conflict is avoided whenever possible and, when it   does occur, it is handled in an appropriate and respectful manner. With this   in mind, listen to the podcast, Stop the Medical Office   Bickering and respond to your selected   option.

Option A: Case Study: A Matter of Motivation: The Delayed   Promotion

  Review the details of the case above from your course text, and respond to   the following questions: Thoroughly analyze the likely        state of your ability to motivate yourself in your new position. In the        process, comment to whatever extent you feel necessary on your level of        confidence in the relative stability of your position and how this might        affect your performance.  Describe the most likely        motivational state of your HIM staff at the time you assumed the        director’s position, and explain in detail why this state probably        exists.  Based on the podcast, what        are some proactive strategies that management could have used to reduce        the potential for conflict in this situation? 

 Option B: Case Study: Charting a Course for Conflict Resolution: “It’s   a Policy”

  Review the details of the case above from your course text, and respond to   the following questions: Develop the argument you        would be advocating if you were in George Mann’s position.  In a        similar fashion, thoroughly develop the argument you would advance if        you were in Sally Carter’s position.  Assuming the position of CEO,        Jane Arnold, render a decision. Document your decision in whatever        detail may be necessary, and include a complete explanation for your        decision.  Based on the foregoing,        outline whatever steps (e.g., policy changes, guidelines, payroll        requirements, or something else) you believe should be considered to        minimize the chances of similar conflict in the future. 

 Guided Response for Option A and Option B: Review several of your   classmates’ posts. Provide a substantive response to at least two of your   peers. Do you agree with their analyses?  Discuss with your classmates   any valuable insight you gained from the cases they presented.  Is there   anything you would have done differently as a manager?  Why or why not?

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